Our team aim to process and dispatch all orders within 1 business day. Please note during sales periods (Mother's Day, Father's Day, End of Financial Year, Black Friday and Christmas) and marketing campaigns this can fluctuate to up to 2-4 business days. Orders are shipped Monday-Friday (excluding Australian public holidays).
If you need your order asap, please select Express post at checkout or if you need it urgently, select 'Jump the queue - same day personalisation and dispatch' which includes express postage. Please note, this does not include same day delivery. Need same day delivery in NSW? Please jump on live chat or email us for a quote.
Australia Post is Australia's most reliable postal service. Please note we cannot be held responsible for any transit delays or factors outside of our control. You can track your order using the tracking information provided in your dispatch confirmation email. Please ensure you have your item delivered to a safe location to ensure it is not stolen. Mont Laurent will not be held responsible for stolen or lost parcels. At checkout, you also have the option to select signature on delivery for added piece of mind.
If your order has been returned to sender because it was not collected in time, the recipient will need to pay for the parcel to be resent to you ($19 for standard postage per box and $30 for express (Australia wide). For international orders, the standard re-shipping fee is $40 per box for glassware and $25 for leather orders.
What are your shipping costs and estimated shipping times?
Personalised Leather & Glassware - Australia
- FREE Standard Shipping On Orders $100+ (3-7 business days)
- Standard Shipping $9.99 (3-7 business days) on orders under $100
- Express Shipping $14.95 (1-3 business days)
Please note, you can also choose to add signature on delivery at checkout.
Personalised Leather & Glassware - International (UK, US, Singapore, Canada and New Zealand)
- FREE Standard Shipping on Orders AUD $250+ (6-15 business days)
- Standard Shipping AUD $40 (4-7 business days)
Please note, you can also choose to add signature on delivery at checkout.
Please note international orders may be subject to delays outside of our control. Please ensure the recipient is required to be at home to accept the order. The recipient is responsible for all customs declarations. Mont Laurent will not be held responsible for any unclaimed deliveries.
If your order has been returned to sender because it was not collected in time, the recipient will need to pay for the parcel to be resent to you ($40 per box for international orders).
How long will my order take to arrive?
For local Australian delivery, please see the below estimates:
Standard Shipping
- 2-6 business days for NSW & ACT.
- 3-8 business days for QLD, VIC, SA, WA, TAS, NT.
- 3-10 business days for NZ.
Express Shipping
- 1-3 business days for NSW, ACT, QLD, and VIC
- 1-5 business days for SA, WA, NT and TAS.
- 3-7 business days for NZ
International Shipping
For international delivery, standard delivery is 2-3 weeks. For DHL Express it's approximately 5 business days. Please note Mont Laurent will not be held responsible for any shipping delays due to the carrier or customs.
Where is my order shipped from?
We dispatch orders from our warehouse on the Northern Beaches in Sydney, Australia.
Who do you ship with?
All orders are sent using Australia Post and Australia Post and DHL for international orders.
I wasn't home for my parcel delivery - what do I do?
Please ensure someone is home to receive the parcel during business hours. Some postal carriers require signature on delivery and if no one is at the delivery address, the carrier will leave a collection card. Unfortunately, we are unable to organise a re-delivery once the parcel is in transit. Please ensure you pickup the parcel within 7 days before the item is returned to us. Please select an address that is safe to deliver - Mont Laurent are unable to accept responsibility for stolen goods or parcels that have not been collected in time. If the product is returned to us, you will need to pay a re-shipping fee.
What countries do you ship to outside of Australia?
We currently ship to the United States, Dubai, United Kingdom, New Zealand, Canada and Singapore.
Do I have to pay duties and taxes on my international order?
Please note that orders may be subject to additional taxes and duties depending on your country's import requirements. Customers are responsible for all import duties, taxes and local charges.
MONT LAURÉNT does not accept responsibility for any delays or extra fees by customs and duty offices. Customers are required to provide any additional information from customs if requested, Mont Laurent are unable to do this on your behalf but can assist with any requested information.
How can I track my order?
For Australia Post orders, you can track your order here and Sendle orders here. For international orders (DHL), please track your order here
